夏洛特麗思卡爾頓酒店-住客評論

Guest（其他） 2024-03-01
What you would expect from a Ritz - friendly staff, comfortable mattress, clean and spacious rooms. Unfortunately during our stay the spa and gym were under renovation. The Punch Room, which is their upstairs "speakeasy" was open and pleasant. However, the "snack" menu was grossly underwhelming and grossly overpriced. $30 for a charcuterie board that had less food than a lunchable and tasted just as bad. . All of that pales in comparison to what really makes this place unsuitable for ALL. As others have mentioned in these reviews we stayed on the 7th floor during a Friday night and the amount of street noise that permeated into our room made us feel that we were sleeping on a NASCAR racetrack. Multiple and constant instances of engine revving throughout the night that did not end until 3:30am kept us up the entire night. Imagine paying upwards of $600/night for the privilege of not being able to sleep. Avoid.
酒店回復：
Dear RickyN654, Thank you for taking the time to share your recent experience with us. In your comments, you mentioned that your stay was interrupted by outside noise and being affected by our hotel renovations to the Spa and Fitness Center. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. We cannot wait to showcase our amazing new Spa to you. Warm regards,
Guest（情侶） 2024-03-01
My wife and I have a tradition of doing “dry January,” where we abstain from alcohol and generally make an extra effort to look after our health in the month following the merriment of the holidays. We typically break that fast with a long weekend “staycation” at a hotel somewhere near Charlotte. This year, we decided to splurge and stay at the Ritz-Carlton, taking in a day at the spa as well. The cost is exorbitant by comparison to other hotels, but we thought it would be worth it. Think again. The week leading in to the trip, we were contacted by someone on the hotel staff to reconfirm our 4pm check in. I shared that we would prefer that our double queen room - which we had already booked - be situated on a high floor away from Trade street. We had previously stayed at the Aloft Hotel at the Epicenter and knew the noise in that area is a problem. Even with most of restaurants at the Epicenter closed, it is/was incredibly loud. Imagine our surprise when we tried to check in at 4pm and were told our room was not ready. It appeared many families were also waiting for a room, and they were all double queen bed rooms. At 4:40pm, a chartered bus pulls up and the players from the visiting NBA team and staff come in to the hotel. It became clear that the hotel was holding the double queen rooms until they figured out how many the team would be using. A manager suggested we be “upgraded” to a king suite “with a pull-out couch.” And stupidly, we took it. We were tired and just wanted to get in a room ahead of our dinner reservations. Unfortunately this room was on the third floor facing Trade Street - exactly where we didn’t want to be - and appeared to be an old room badly in need of renovation. It smelled musty and the king bed was really lumpy. And don’t get me started on the pull out couch - laughably uncomfortable. I snore and spread out in the night, and the double queen has been how my wife and I have chosen to travel. Instead, we spent two restless nights waking each other up. We got very little sleep in this luxury hotel. There were other things: a housekeeper barged in to our room for turndown service after we had already gone to bed, freaking us out - they didn’t acknowledge it the next day. The front desk was understaffed the entire weekend. The entire hotel is in need of a renovation - it feels old and weathered. The spa itself was nice, and our experience there was better. We splurged on massages, and my wife ended up having a really bad one. But otherwise nice. I swear, we are pretty go-with-the-flow people. Maybe it was paying ~$900/night, I thought we’d have a much more elevated experience. Needless to say, we won’t be back. Ever.
酒店回復：
Good Afternoon JjakesCLT, Thank you for your review and for staying at The Ritz-Carlton, Charlotte. If you would please provide your contact information via a private DM, I would be happy to assist you and discuss further. Best regards,

夏洛特麗思卡爾頓酒店

客戶評價 由實住客人提供的真實點評

Guest（其他） 2024-03-01

Guest（情侶） 2024-03-01

客戶評價由實住客人提供的真實點評